Frequently Asked Questions
A timeless and upscale approach to fashion
How long does it take to make my garment?
Timing varies based on the design and materials selected. The timeline for individual pieces will be established during the consultation appointment.
How many fittings will I need?
Typically it takes three (3) fittings to construct a garment, initial, 2nd and final fitting. Additional fittings may be warranted based on the construction and details of the design.
What should I bring to my fitting?
It is imperative that you bring or wear the shoes and/or undergarment foundation(s) you plan to wear with your design as we work to tailor and customize the garment to your physique. If you have not selected the shoes at the time of the first fitting you should bring shoes with a comparable heel height.
What if I’m in the process of losing weight prior to the date of my event?
Fittings will be determined based on your scheduled weight loss plan. In these instances, we ask for clients to begin the design process well in advance of the date of their event – minimum two months.
Do you provide alteration services for garments not created by you?
Alteration services for some items are available. Please contact us to schedule an appointment to review the desired alteration(s) and discuss pricing.
How much is the consultation fee?
The consultation fee is $30 and is non-refundable.
What is your refund policy?
Due to the uniqueness of our custom services we do not provide refunds. Any materials purchased for the construction of the garment will be returned to the client or held to cover any unpaid service fees.
What if I change my mind?
Depending on the status of the construction process, you will be required to pay for services performed to that point. Any materials purchased to construct the garment(s) will be returned to the client or held to cover any unpaid service fees. We work closely with our clients to ensure the garment is being constructed to their specifications as best possible. Changes to the design after the initial fitting are subject to additional fees and/or costs.
How much is my deposit?
The cost of all materials required to construct the garment will be collected up front as the deposit amount. Upon receipt of deposit monies, materials will be ordered from our suppliers for shipping. Fees charged to create the look are payable at the time of pick up.
Do you take “walk-ins?”
To ensure necessary undivided attention is provided to each client, we work by appointment only.
How many guests can I bring with me?
Spacing and seating are limited, therefore, we ask that you bring no more than two (2) guests with you to your appointment(s). Special arrangement can be made for bridal parties. Please contact us in advance to coordinate.
Can I bring my own fabric(s)?
To ensure garment quality, we strongly recommend clients to work with the fabric selections from our suppliers.
Will it look exactly like the picture?
We work very closely with the client to ensure we create their desired look. Variations to the original design concept may present themselves based on availability of fabrics, design details, and physique.
What method of payment do you accept?
We accept cash, debit, and all major credit cards.
What are your business hours?
Our business hours are from 9am – 6pm Monday-Friday by appointment only. Special scheduling is offered for those needing an appointment outside regular business hours.
Monday - Friday:
By Appointment Only
Special scheduling is available for those needing an appointment outside regular business hours.
We look forward to working with you. Contact us to schedule your consultation today!